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Very impressed with his professionalism and attention to great customer service.“Micah, the service technician/plumber, just left our home and we are very impressed with his professionalism and attention to great customer service. Our job was far from inexpensive, but he and his partner, John, had been here less than a week ago to service our tankless water heater that was 12 years old and suddenly quit giving us hot water. He had been here prior to that to diagnose the problem. To keep the story short, they spent over 2 hours here repairing the old heater and all seemed well...until the next night. Suddenly, hot water access was intermittent. This was on a Friday night, so my husband called on Saturday. Micah promptly returned his call and, after some discussion, we decided to purchase a new tankless water heater. We figured out a workaround to get by until the new one came in (2 days) and they just installed it today. While we were hoping to not have to replace the old heater, 12 years is quite a lot of time, so it wasn't a terrible shock. Even though Micah had spent quite a lot of time repairing the other one, he credited that whole invoice towards the purchase and install of our new heater, which turned what had been an unpleasant situation into a very pleasant experience. Thank you, Bob Larson Plumbing!”
We were kept informed of the progress and Robert was relentless in assuring the job was done properly at every step.“It is with deep gratitude that we share our re-pipe experience with Bob Larson Plumbing. Our home was built in 1963 and is a 2700 sf rambler with original pipes. We learned some repairs were performed haphazardly and certainly not to code and poor water pressure and frequent clogs were common problems. I don’t exaggerate when I say that we have had no less than twelve plumbing companies do repairs or give estimates on our home over the 12 years we have lived here. Most took one look under our house at the narrow crawl space and wanted nothing further to do with us. We hired several plumbers only to have them fail to return calls or show up when promised. For all these reasons, we were so happy to find Bob Larson Plumbing. From the moment of the first contact, we got a friendly receptionist who assured us that we would have a plumber out for an estimate the very next day. Robert J****** arrived on schedule and as promised and although it must have been a discouraging inspection of our plumbing situation Robert was very professional and offered us an immediate and very thorough estimate. Their price was very fair given the scope of work proposed and we were relieved to finally have a plan in place. Robert and his assistant explained what to expect during the process and they were true to their word. Throughout the process, we were kept informed of the progress and Robert was relentless in assuring the job was done properly at every step. When it appeared we might need a water pump to improve pressure he came up with an alternative plan to save us money and it worked! I cannot say enough about this company and Robert Johnson in particular. So many times he has gone well above and beyond what one would expect from their plumber to ensure the job was completed to our full satisfaction. I wholeheartedly recommend Bob Larson plumbing and will be a customer for life. Thank you for everything!”
They were very knowledgeable and trustworthy.“Had a water leak on my first-floor ceiling. Kevin and Dennis came out found the leak and made some great recommendations on how we can repair the damaged area. They were very knowledgeable and trustworthy. I'll be recommending Bob Larson Plumbing to everyone I know!!”
They are my hero's!!“Thank you for your amazing work on our failed water main! Wayne and John were troopers... it's bloody cold out and they got us all outfitted not only with a brand new main, but they even installed a new shut off valve in our front hall closet. They are my hero's!! Despite the cold and having to hand dig 4 feet of our yard which is all glacial till and a creek bed (ie: full of rocks!) - they were so nice and courteous, not to mention cheerful!! Can't thank them enough!”
I couldn't ask for better service.“Came home to a steadily leaking water heater on a hectic Monday evening. Since I live alone and know nothing about plumbing to even mitigate the leak I didn't have a whole lot of choice but to call after hours for emergency service. The operator connected me to the on-call tech (Wayne) very quickly and after hearing the description of the problem he right away explained that it would be a lot more expensive than it should be because it was after hours and suggested I wait if possible until the following morning. Due to my own schedule and just for general peace of mind I went ahead with the service that night, and he was able to come out to my location within a half hour of our phone call. After arriving, he very quickly assessed the problem, explained exactly what he would be doing, gave me his card and an estimate, and went to work. I couldn't ask for better service, and he helped bring the price down as much as possible. I'll definitely be going back to Bob Larson when I replace the whole unit in a couple of months.”
I'm very happy with the work that was done on a very snowy day and the cleanliness of the area when finished.“My Navien was definitely "sick" and I was looking for a certified Navien repair - Bob Larson's was the closest to me, and am I glad I called them! Thomas came out and made an assessment, and back a couple of days later with John. As I was in and out, Thomas explained each part of the system and I felt perfectly comfortable with the work that was done. I have a fairly complex house with multiple systems interacting and Thomas was alert to issues that could affect each and everyone from the changes made. I'm very happy with the work that was done on a very snowy day and the cleanliness of the area when finished. Definitely would recommend these guys again, and they will have my plumbing business in the future, Navien or not!”
We sure are glad we called Bob Larson and will be using them again should another plumbing need arise.“We had an old water heater that started showing signs of imminent failure. After a panicked call to the after-hours dispatcher, Robert gave us a call to inquire about our situation and scheduled a visit that afternoon. He arrived exactly when he said he would, offered us some great feedback regarding the plumbing in our home and did quality work in a timely manner. We sure are glad we called Bob Larson and will be using them again should another plumbing need arise.”
If you want the best professional work possible, call Bob Larson Plumbing.“If you want a lesser expensive provider... keep looking. However, if you want the best professional work possible, call Bob Larson Plumbing. It is worth the expense to eliminate worry and will save you money in the long run.”
They were honest, professional and helpful.“John and AJ were in my home today to assess the need for a new dishwasher supply line. They were honest (I don't need one), professional, and helpful. Thank you!”
Prompt, friendly, clean, professional, knowledgeable service.“I had Bob Larson Plumbing come out to our house for the first time yesterday and it was Bob himself. He texted me prior to being on his way for his arrival time, asking if I had any questions and then gave me a quick call 15 min before to let me know when he would be there--so helpful! Also, when I had called two days ago, she was able to get me scheduled for the next morning, but it didn't work for my schedule and since our plumbing issue wasn't an immediate threat I opted to do it two days later, but the idea that I can get my plumbing issues looked at in a timely manner was important to me. I was referred to Bob Larson Plumbing by another plumbing company that does more outside/excavation work. As far as the actual appointment went: We had an issue with our 80-gallon hot water heater not providing enough hot water. We have had two plumbers that were highly rated come and look at our water tank and neither had found the rusting or the broken valve on the expansion tank! He went about checking possible issues and found some other issues (a water expansion tank with a broken valve and a leaky rusted pipe) and charged according to a pre-prescribed charge rate. Since I know next to nothing about plumbing, this made me feel more comfortable that he wasn't just making up a price but that it was a standard rate for everyone. He was polite, friendly, clean, and possibly even Christian since he recognized my daughters Bible cards she was playing with. He kindly put the shoe covers on while in the house without being asked (I'm a bit of a germ freak so that put me at ease not having to clean up after out-side shoes even though we don't have carpet). We are looking at replacing a shower faucet to see if the valve is causing the issue and if not we will looking into possibly a tankless water heater. Bob was very detailed in my water tank options and how each works and the things we would have to do for each path, including pricing. I wrote them down to council with my husband about. I had read in other reviews about how some plumbers were disrespectful or dismissive of women and I had rather geared myself up for such a case but was absolutely at ease with Bob and his professionalism and kindness. We are doing some remodeling in the near future and hope to be able to work with him again. He was able to simply charge my credit card on his phone with one of those swipe attachments and I signed digitally and voila! Painless. After he left, I promptly received an email with the bill from his secretary. Prompt, friendly, clean, professional, knowledgeable service. It really doesn't get any better than that. Thanks again, Bob Larson Plumbing!”
They came out on time, were very professional, efficient and knowledgeable.“We had multiple leaky faucets both inside and outside of our house. I called Bob Larson's Plumbing on a recommendation from my daughter. They came out on time, were very professional, efficient and knowledgeable. They fixed all our leaks within half an hour and gave us advice on our water heater. I would definitely recommend these guys to anybody any day. They are awesome.”
AWESOME“We had an emergency pipe repair - they were so accommodating, so professional, so friendly - I could not have asked for a better experience when dealing with such an emergent situation - and in this horrible weather. WOW! Thank you!”
Great service! I would definitely use them again!“Had our hot water heater go out on a Thursday. After contacting multiple companies who either couldn't get to it until next week or had supposed emergency 24/7 services ...yet wouldn't call back, Bob Larson's Plumbing came through and replaced our hot water heater on Sunday. Great service! I would definitely use them again!”
A+++“These guys do great work and stand behind their work A+++.”
Both my wife and I were very pleased.“We had Wayne from Bob Larson Plumbing come install a missing ice maker line last year and were so happy with his service that we had him back today to install a gas line for our new range. Fantastic, friendly service, absolutely reasonably priced considering the difficulty of the job. The piping install behind the stove area is clean and tidy and the guys picked up after themselves and were very pleasant to deal with, worked quickly and had a sense of humor. Handshakes all around. Both my wife and I were very pleased. I would hire them again without hesitation. Bob, Wayne and his helper were great!”
Bob Larson's work ends the problem immediately.“Fast and excellent work. These people are helpful and reliable . . . that's what you need in a plumber. Unless you are doing planned remodeling, plumbing work is almost always an emergency . . . and can lead to even more problems. Bob Larson's work ends the problem immediately.”
All the guys are top notch.“Bob Larson's is a great company. I've had multiple dealings with this company and have been totally satisfied on every occasion. Bob, the owner runs a great company. All the guys are top notch. Helpful, professional, courteous and reasonably priced.”
I always recommend Bob Larson Plumbing for these reasons! Great job!“They showed up within the one hour time frame they had given me and went right work. Our leak was inside a wall which of course means opening up the wall. They made the smallest openings they could to repair the TWO leaks and got the job done quickly. I always recommend Bob Larson Plumbing for these reasons! Great job!”
Michael was kind, worked quickly and took care of all my plumbing needs.“I appreciate that they are professional on time and keep good communication. Michael was kind, worked quickly and took care of all my plumbing needs. thanks again. I recommend Bob Larson's plumbing to anyone.”
I was pleased with the price and warranty.“I had to have 2 spickets fixed and my friend told me about Bob Larson plumbing. I was very happy. The plumber was very honest and did not try to oversell what needed to be done. I was pleased with the price and warranty. I will definitely use them again if/when I need a plumber.”
They do deliver outstanding service.“Great customer service, Awesome people. They do deliver outstanding service. I recommend this company.”
Business owner Bob Larson checked in with us to ensure all of our concerns had been addressed.“We invited Bob Larson Plumbing back to our home last week. We had two separate issues - a clogged toilet and clogged line to our laundry room. Technicians Robert and James did a wonderful job at diagnosing and fixing both issues. Business owner Bob Larson checked in with us to ensure all of our concerns had been addressed. Fair, honest and friendly. There are very few businesses I say I trust completely. Bob Larson Plumbing is one of those few. Just wish there were more businesses like BLP out there. We will call them again when the need arises.”
Would recommend if you need work done at a reasonable price.“Very professional and fixed multiple problems. Would recommend if you need work done at a reasonable price.”
Arrived on time, courteous, and replaced the cracked pipe with better material.“First time calling on this company... Needed repair on a cracked pipe running exterior of the house. Arrived on time, courteous, and replaced the cracked pipe with better material. I would call on them again.”
For as long as I live in this area they will always be my "go to plumber".“I have absolutely NOTHING but wonderful words for the fine people at Bob Larson's Plumbing. The courtesy and understanding that they bring to nerve-racking plumbing situations are the best I've ever encountered. These people not only are professionals in the plumbing industry they know how to LISTEN to their customers and that is becoming a lost art in today's society. For as long as I live in this area they will always be my "go to plumber" Most recently thank you...Brian and Deborah.”
Their service was impeccable from the first phone call to the plumber (Robert).“I called Bob Larson Plumbing to get an estimate for a project at work and their service was impeccable from the first phone call to the plumber (Robert) and then to an estimate in my inbox not 15 minutes later. I highly recommend them!”
This is an excellent company that I am very happy to know and to do business with.“I've hired Bob Larson a few times, Kevin is my plumber, they do excellent work, find whatever way they can to help bring the costs down for you, Kevin had worked on the house before I lived there so he helped me plan my work based on the plumbing history of the house too. When I had a weekend emergency and couldn't afford an after-hours service call, he explained how I could manage it for the weekend without having to pay the after-hours fees and walked me through it by phone. This is an excellent company that I am very happy to know and to do business with. I already have a year membership with them and am very glad that I do.”
Both my wife and I were very pleased. I would hire them again without hesitation.“We had Wayne from Bob Larson Plumbing come install a missing ice maker line last year and were so happy with his service that we had him back today to install a gas line for our new range. Fantastic, friendly service, absolutely reasonably priced considering the difficulty of the job. The piping install behind the stove area is clean and tidy and the guys picked up after themselves and were very pleasant to deal with, worked quickly and had a sense of humor. Handshakes all around. Both my wife and I were very pleased. I would hire them again without hesitation. Bob, Wayne and his helper were great!”
They were honest, hard-working, and took extra time to answer all of my questions and explain everything to me.“Robert and DJ just completed a sizable plumbing job at my house yesterday. I am so thankful for their hard work and great service. I know that my house was more challenging than most but they took the time to do the job correctly and completely. Robert was so professional and took the time to educate me about the plumbing in my house as well as other things I was not aware were under the house. As a single female, I am always worried about getting ripped off or worried about having creeps in my house. At no time did I feel uncomfortable with these two gentlemen in my home. They were honest, hard-working, and took extra time to answer all of my questions and explain everything to me. I am so thrilled with the work that was done. I would recommend your company to any of my friends and family and will definitely be using your company for future projects.”
Simply the best company to work with when water does things it isn't supposed to.“Fantastic company! They have been extremely helpful, explain everything carefully in a language I can understand and are extremely responsive. Simply the best company to work with when water does things it isn't supposed to.”
The next day, in the time window they gave me, the actual Bob Larson shows up.“After waiting for two days on the infamous friend of a friend I needed a plumber quick. Two told me basically thanks but no thanks. I called Bob Larson and got scheduled for the next day. The next day, in the time window they gave me, the actual Bob Larson shows up. He gives me several, well-defined options and said let’s do The lowest option. He did the work and fixed my kitchen sink problem. Yes, I’d recommend Bob Larson Plumbing, competent work at fair prices.”
Would highly recommend to anyone.“Very professional. Great job. Would highly recommend to anyone. Encountered problems but still had a great attitude. Explained everything”
Best customer service ever!“Bob Larson Plumbing is the best! Came to our rescue today and over delivered! Best customer service ever!”
Bob and his company take pride in their work and have great customer service.“Our tankless water heater went out Thursday evening. We called Friday morning and they were booked til Tuesday. So Bob himself actually came and took care of us and at a fair price. We even got a 10% military discount! It is becoming rare these days to receive quality service and honest service. Bob and his company take pride in their work and have great customer service. We would highly recommend Bob Larson Plumbing!”
He takes special care to train other trainees to learn the plumbing trade!“We have hired Bob numerous times for plumbing exam prep training. This man knows his stuff! We send all of our guys to Bob for test prep and will continue doing so as long as he will have us! This firm provides great service. Bob runs a great company but also takes plumbing to the next step to better the plumbing industry as a whole. He takes special care to train other trainees to learn the plumbing trade! These skills are important when hiring a plumber! If he's training other guys at other companies, you can bet his guys are top notch!”
I will be calling back and look forward to meeting the rest of the employees!“I can't speak to their quality of work, (although they came highly recommended from people I trust) as I ended up having to leave town for an emergency and cancel my appointment. I can speak to the scheduler, Debra, who was very nice on the phone and was extremely accommodating to get me on the schedule. I will be calling back and look forward to meeting the rest of the employees!”
Thanks Bob Larson, AKA; rock star plumber!“Bob was able to come out and work on our water heater the same day we called-of course everyone wants their hot water heater working the same day...but this water heater went out a day before our family from another country was arriving to visit-panic!! Bob discovered we needed a special part and did a lot of research and helped us solve the problem. He made sure we were in working order the same day-such a relief! Thanks Bob Larson, AKA; rock star plumber!”
I would definitely recommend them.“Very reputable company. I think I've called on them three times and on one occasion they didn't charge me for the service or for the call because I had had them out 2+ years prior and they felt that there was a chance they could have done the job better those years before so they covered the repair for me -- and I would have gladly paid them, so this was all on their initiative. I would definitely recommend them.”