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Categories: Happy Customer for Life!
Categories: Happy Customer for Life!
Came home to a steadily leaking water heater on a hectic Monday evening. Since I live alone and know nothing about plumbing to even mitigate the leak I didn’t have a whole lot of choice but to call after hours for emergency service. The operator connected me to the on-call tech (Wayne) very quickly and after hearing the description of the problem he right away explained that it would be a lot more expensive than it should be because it was after hours and suggested I wait if possible until the following morning. Due to my own schedule and just for general peace of mind I went ahead with the service that night, and he was able to come out to my location within a half hour of our phone call. After arriving, he very quickly assessed the problem, explained exactly what he would be doing, gave me his card and an estimate, and went to work. I couldn’t ask for better service, and he helped bring the price down as much as possible. I’ll definitely be going back to Bob Larson when I replace the whole unit in a couple of months.